Terms and Conditions Agreement for Vessel Service Syndication Clients

This agreement outlines the terms and conditions that apply when purchasing services from our website: www.masterservices.com.au

By signing this document, you, the syndication client, agree to the following:

  1. Vessel Availability:
    • The boat must be vacated of all people and trades during the scheduled cleaning time.
  2. Advance Booking:
    • Service requests must be made at least two weeks in advance of the desired service date.
    • New boat onboarding requires four weeks' notice from the first day of service.

  3. Preparation:
    • The boat must be ready at the dock by 7:00 AM on the day of service. Failure to comply will result in the service being skipped and a cleaning charge wont be refunded.

  4. Communication Standards:
    • All communication must be maintained through our customer portal, system text, or email.
  5. Payment Terms:
    • Payment must be made in advance of the service date by completing the checkout on our website.
    • Additional services must be requested in advance, with a deposit paid on the website.

  6. Detailing Services:
    • All detailing services that go beyond the daily clean, such as polish and teak treatment, must be performed by Masterservices Marine unless we are unable to perform the job.

  7. Priority on General Maintenance:
    • Masterservices Marine must have priority on general maintenance jobs.

  8. Service Continuity Guarantee:
    • Masterservices Marine guarantees the continuity of service for the dates booked, provided the agreed notice is given.

  9. Last-Minute Requests:
    • Masterservices Marine does not guarantee the availability of service for last-minute requests.

  10. Discounts:
    • Exclusive to MSM, a 20% discount from the RRP will be provided on all detailing items.
    • A special discount rate applies for GM hourly services.

  11. Additional Services:
    • Diving services are optional and can be included in the final price upon request.
    • Bedding change is included. Clients must supply fresh linen in a timely manner; laundry service is not included but can be arranged.

By signing this agreement, you acknowledge and consent to these terms and conditions.

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Signed by Marcello Valentini
Signed On: 15/01/2024

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Document name: Terms and Conditions Agreement for Vessel Service Syndication Clients
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Timestamp Audit
15/01/2024 11:59 AM AESTTerms and Conditions Agreement for Vessel Service Syndication Clients Uploaded by Marcello Valentini - admin@masterservices.com.au IP